Elegant 2BR in the heart of Fulham | Chelsea

If you care about your family’s cleanliness and hygiene, stay well away from this place. Positive: The location was very central, close to Bishops Park and within easy reach of the nearest Underground station, making it easy to get to the city centre. Negative: Absolutely unacceptable — one of the worst stays we have ever experienced This apartment was in an unacceptable and unhygienic condition when we arrived. The level of cleanliness was far below any reasonable standard. There was dust on top of the refrigerator, footprints/stains on the bed sheets, and dirty plates and glasses. The inside of the sofa was also badly stained with what appeared to be urine or dirty water. The carpet was covered in black marks and dirt, making the entire apartment feel neglected and unclean. The situation was so bad that my wife and daughter decided they could not stay there and had to sleep in another hotel. This is completely unacceptable when you have paid to stay in an apartment advertised as suitable for guests. There was also a used cotton bud inside the sofa, along with dust and dirt. Unfortunately, the host's attitude made the experience even worse. During a telephone conversation, the host was extremely rude and even told us that we were a nightmare. Instead of taking responsibility for the condition of the property, the communication was dismissive and unpleasant. After the first three nights, the host offered us a 50% refund, and later offered a refund of £300. In the end, after involving Booking.com, we received only £230. Considering the condition of the apartment and the fact that my wife and daughter had to stay in another hotel, this was extremely disappointing. To be fair, on the fourth day the cleaner came and did her very best to make the apartment presentable. Her effort was appreciated, but it does not excuse the unacceptable condition in which the apartment was initially handed over to us. Overall, this was an extremely disappointing and stressful experience. Poor cleanliness, dirty crockery, stained bedding, a badly soiled sofa, a filthy carpet and an unnecessarily rude host are simply not acceptable. We absolutely do not recommend this property.

I’ll remove it from the list. Positive: The reservation was suddenly canceled just one hour before our arrival, so we had to find another place to stay at the last minute. The way the situation was handled was also extremely poor, and we were very disappointed Negative: “The reservation was suddenly canceled just one hour before our arrival, so we had to find another place to stay at the last minute. The way the situation was handled was also extremely poor, and we were very disappointed

Positive: We stayed at the property for five days. It is in a pleasant location in Fulham and was quite spacious. Negative: We felt that the flat was somewhat neglected and would benefit from some maintenance and attention. Several things were broken or missing, including the bathroom locker, which was inconvenient to use, broken clothes racks, and a cupboard door that was missing. Unfortunately, the cleanliness was also below the standard we would normally expect from an Airbnb property. With some repairs, maintenance and more thorough cleaning, the flat could be a much more comfortable and enjoyable place to stay.

Lovely flat, easy access to the city, just a little tired from outside noise. Positive: Every thing we needed lovely neighbourhood Negative: On a main road, we heard every bit of traffic, windows could do with resealing.